CHRISTYG HAIR RETURNS & REFUND POLICY
At ChristyG Hair, we take pride in the quality and presentation of our products. Due to the nature of wigs and hair products, we ask customers to carefully inspect their order before wearing, installing or altering the hair in any way.
By purchasing from ChristyG Hair, customers acknowledge and agree to the following Returns & Refund Policy, subject always to any rights available under applicable South African consumer law.
1. IMPORTANT — BEFORE WEARING YOUR WIG
Any request for a return must be submitted to ChristyG Hair within 4 days of receiving your order.
Where a product is being returned, it must be returned in its original condition and, where applicable, with its original packaging, tags and accessories.
Before wearing or installing your wig, please inspect the product carefully.
Unless otherwise required by applicable consumer law, we may be unable to accept a return where the wig has been:
- Worn or installed;
- Had the lace cut or altered;
- Glued or secured using adhesive;
- Washed or wet;
- Coloured, dyed or tinted;
- Bleached or had the knots further bleached;
- Cut, trimmed or otherwise altered;
- Chemically treated;
- Excessively restyled or heat-treated;
- Damaged after delivery; or
- Altered from the condition in which it was supplied.
If you believe there is a problem with your wig, please refrain from using or altering it and contact ChristyG Hair immediately.
2. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
If you believe you have received a defective, damaged or incorrect product, please contact ChristyG Hair within 4 days of delivery.
Please provide:
Your order number, your full name, a description of the issue, and clear photographs and/or video showing the reported problem.
Customers should not wear, install or alter a product after discovering a suspected defect, as subsequent alterations may affect our ability to determine the original condition of the product.
Where necessary, ChristyG Hair may request that the product be returned for inspection.
Once received, the product will be assessed and we will communicate the outcome of the assessment and the appropriate remedy.
Where a product is confirmed to be defective or incorrectly supplied, the appropriate remedy will be provided in accordance with applicable South African consumer law.
3. CHANGE OF MIND
Please choose your wig carefully before completing your purchase.
ChristyG Hair generally does not accept returns solely because a customer has changed their mind regarding matters such as style, colour, length, density or other product characteristics that were correctly disclosed before purchase.
We therefore strongly encourage customers to review the product description, photographs and specifications carefully before ordering.
If you are unsure about a product, please contact us before completing your purchase and our team will gladly assist.
This provision does not exclude any right of cancellation or return that may apply to a particular transaction under South African law.
4. WIG CAP SIZE & FITTING
Unless otherwise stated on the relevant product page, ChristyG Hair wigs are made using our standard cap size of approximately 22 inches in circumference.
It is the customer’s responsibility to check their measurements before purchasing.
A wig not fitting a customer’s individual head measurements does not, by itself, mean that the product is defective where the correct cap size was supplied.
Where alterations are requested to make a wig smaller or larger, any alteration and associated shipping costs may be for the customer’s account.
We encourage customers who are uncertain about sizing to contact us before ordering.
5. SALE, PROMOTIONAL & EXCLUSIVE DROP ITEMS
Products purchased during a sale, promotional campaign or Exclusive Drop remain subject to applicable South African consumer law.
However, a customer cannot claim that an item is defective merely because it was purchased at a reduced price.
Where a particular product has a known imperfection or characteristic that has been clearly disclosed to the customer before purchase, that disclosed characteristic will not ordinarily constitute a defect for the purposes of a return.
Any additional conditions applicable to a particular promotion will be communicated at the time of purchase.
6. RETURN AUTHORISATION
Please contact ChristyG Hair before returning any product.
Customers should provide their order number and reason for requesting the return.
Our team will provide the relevant return instructions.
Products should be securely packaged to prevent damage while being transported back to ChristyG Hair.
7. RETURN SHIPPING
Where a return arises solely from an approved non-defect-related request, the customer may be responsible for arranging and paying for return shipping.
Where ChristyG Hair supplied an incorrect product or where a product is confirmed to have been defective when supplied, shipping responsibilities will be dealt with in accordance with applicable consumer law.
We strongly recommend using a trackable courier service when returning a product.
ChristyG Hair cannot be responsible for a return parcel that is lost before being delivered to us where shipping was arranged independently by the customer.
8. RETURN INSPECTION
All returned products may be inspected upon arrival.
The assessment may include checking the hair, lace, cap, packaging and general condition of the product to determine whether it has been worn, installed, altered or damaged after delivery.
For quality-control and dispute-resolution purposes, ChristyG Hair may photograph or video-record the condition and unpacking of returned products.
Following inspection, the customer will be informed of the outcome.
9. REFUNDS
Where a refund is approved, ChristyG Hair will process the refund using the original payment method, where reasonably possible.
For purchases made using third-party payment providers such as PayJustNow, Payflex or similar services, refunds may be processed through the relevant provider.
Once ChristyG Hair has processed a refund, the time required for the funds to reflect may depend on the customer’s bank or payment provider and is outside ChristyG Hair’s direct control.
Customers will be provided with confirmation once the refund has been processed.
10. EXCHANGES
Any exchange must first be authorised by ChristyG Hair.
Where an exchange is approved, the replacement product will be subject to stock availability.
Any price difference between the original and replacement product must be settled before the replacement product is dispatched.
Where the replacement product costs less, any applicable difference will be handled according to the agreed exchange arrangement and applicable law.
11. ORDER DISPUTES & COMPLAINTS
If you have a concern regarding your order, we encourage you to contact ChristyG Hair directly so that we have an opportunity to investigate and address the matter.
Please include your order number and supporting photographs/videos where relevant.
All complaints should be submitted through ChristyG Hair’s official customer-service channels so that there is a proper written record of the matter.
12. CONSUMER RIGHTS
Nothing contained in this Returns & Refund Policy is intended to exclude, restrict or override any rights or remedies that a consumer may have under applicable South African consumer law.
Where any provision of this policy conflicts with a mandatory legal right available to a consumer, the applicable law will prevail.
